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Discord + Zendesk

Create Zendesk tickets from new Discord channel messages

Effortlessly manage your Discord communications through Zendesk with this workflow. When a new message is posted in your Discord channel, a ticket is instantly created in Zendesk. This saves you time in switching between platforms and ensures no customer query is left unanswered. Reduce the stress of multi-platform management and enhance customer service response time with this system.

Effortlessly manage your Discord communications through Zendesk with this workflow. When a new message is posted in your Discord channel, a ticket is instantly created in Zendesk. This saves you time in switching between platforms and ensures no customer query is left unanswered. Reduce the stress of multi-platform management and enhance customer service response time with this system.

  1. When this happens...
    DiscordDiscord
    New Message Posted to Channel

    Triggers when a new message is posted to a specific text channel.

    TriggerPolling
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • ChannelRequired

    Trigger
    Polling
    Try It
    • Channel typeRequired

    • Emoji

    • Limitation Notice

    Trigger
    Polling
    Try It
    • Forum Channel

    • Ignore previously archived Posts?Required

    Trigger
    Polling
    Try It
    • Forum ChannelRequired

    Trigger
    Polling
    Try It
    • Channel typeRequired

    • Member

    Trigger
    Polling
    Try It
    • UserRequired

    • RoleRequired

    Action
    Write
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About Discord

Discord is an all-in-one voice and text chat for gamers.

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zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories