Discord + Zendesk
Add comments to Zendesk tickets for new Discord message reactions
Easily keep track of Discord reactions on messages and enhance your support team's efficiency with this convenient workflow. When a new reaction is added to a message in Discord, a comment will be added to a ticket in Zendesk, ensuring that your support team is always aware of user interactions and can quickly address concerns or engage with users. This automation streamlines communication between the two platforms, improving response times and overall customer satisfaction.
Easily keep track of Discord reactions on messages and enhance your support team's efficiency with this convenient workflow. When a new reaction is added to a message in Discord, a comment will be added to a ticket in Zendesk, ensuring that your support team is always aware of user interactions and can quickly address concerns or engage with users. This automation streamlines communication between the two platforms, improving response times and overall customer satisfaction.
- When this happens...New Reaction on Message
Triggers when a new reaction is added to a specific message with the details of the user who reacted to it.
- automatically do this!Add Comment to Ticket
Add a Comment to an existing Ticket.
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