ConnectWise Manage + Microsoft Teams

Send channel messages in Microsoft Teams for new or updated tickets in ConnectWise Manage

Streamline your task management with this seamless workflow. Whenever there's a new or updated ticket in ConnectWise Manage, a channel message will be promptly sent in Microsoft Teams. This integration ensures your team is always kept in the loop, enhancing collaboration and speeding up problem-solving. It's an efficient way to keep everyone notified about ticket updates with minimal manual effort.

Streamline your task management with this seamless workflow. Whenever there's a new or updated ticket in ConnectWise Manage, a channel message will be promptly sent in Microsoft Teams. This integration ensures your team is always kept in the loop, enhancing collaboration and speeding up problem-solving. It's an efficient way to keep everyone notified about ticket updates with minimal manual effort.

  1. When this happens...
    ConnectWise ManageConnectWise Manage
    New/Updated Ticket

    Triggers when a service ticket is created and/or updated.

    TriggerInstant
  2. automatically do this!
    Microsoft TeamsMicrosoft Teams
    Send Channel Message

    Sends a message to an existing channel.

    ActionWrite
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Supported triggers and actions

    • Service Board Filter

    Trigger
    Polling
    Try It
    • New, Updated or Both

    • Service Board Filter

    • Specific Service Ticket Filter

    • Project Filter

    Trigger
    Instant
    Try It
    • FileRequired

    • Record IDRequired

    • Record TypeRequired

    • Title

    • Private?

    • Read Only?

    • Is Avatar?

    Action
    Write
    • First NameRequired

    • Last NameRequired

    • Title

    • Email

    • Default Email

    • Phone Number

    • Default Phone

    • Phone Type

    • Type

    • Company

    • Primary Contact

    • Relationship

    • Department

    • Address 1

    • Address 2

    • City

    • State

    • Zip Code

    • Country Name

    Action
    Write
connectwise-manage logo
connectwise-manage logo

About ConnectWise Manage

ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.

Related categories

  • CRM (Customer Relationship Management)

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microsoft-teams logo
microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Learn more

Related categories

  • Microsoft
  • Team Chat

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