AskNicely + Zendesk Integrations
In a matter of minutes and without a single line of code, Zapier allows you to connect AskNicely and Zendesk, with as many as 27 possible integrations. Are you ready to find your productivity superpowers?
Send AskNicely NPS surveys following new Zendesk tickets
For any organisation, measuring the effectiveness of their support team(s) is important - it helps identify how effectively you're addressing customer's needs and can help identify strong performers within your team. An AskNicely NPS survey gives you a way to quickly measure customer satisfaction - the simple format of the survey means that customers are more inclined to respond, improving the quality of your results. While being simple, NPS also give you more detail than a 3 or 5 star rating system. AskNicely's tools also provide ways to automatically tag and filter the additional text-based feedback collected to make results more measurable.
Note: You can set an optional wait period to send a survey a number of hours after the ticket is created you can also use the view selection in the Zendesk step to define which tickets should trigger a survey - eg. you may only want to send a survey after a ticket is closed, so use a view that contains only closed tickets
How this Zendesk-AskNicely integration works
- A new ticket is created by Zendesk
- Zapier sends an AskNicely NPS survey to the customer with an optional wait period.
It's easy to connect AskNicely + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.
Triggers when a customer responds with a score or comment.
Add a new survey participant.
Triggers when a new user is created.
Attach a file to an existing ticket.
Triggers when a new ticket is added to a view.
Create a new user.
Triggers when a new group is created.
Create a new ticket.
Triggers when a new forum is added.
Create a new organization.
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