Airtable + Help Scout
Create records in Airtable for new conversations created in Help Scout
Streamline your customer service workflow with this automation. When a new conversation is started in Help Scout, a record will be instantly created in Airtable. This way, you can maintain an up-to-date record of all communication with your customers for easy reference and improved tracking.
Streamline your customer service workflow with this automation. When a new conversation is started in Help Scout, a record will be instantly created in Airtable. This way, you can maintain an up-to-date record of all communication with your customers for easy reference and improved tracking.
- When this happens...Conversation Created
Triggers when a new conversation is created.
- automatically do this!Create Record
Creates a new record with auto-populating fields.
- Free forever for core features
- 14 day trial for premium features & apps
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
About Airtable
Organize anything with Airtable, a modern database created for everyone. Airtable is a fast and flexible way to create tables to keep track of anything, from sales leads to vacation planning to inventory management.
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SpreadsheetsAbout Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
