Airtable + Help Scout
Create or update Airtable records each time new conversations are created in Help Scout
Easily transform customer interactions into actionable data with this seamless Help Scout to Airtable workflow. When a new conversation is initiated in Help Scout, this integration promptly creates or updates a record in Airtable. This way, your team can keep track of customer interactions in a robust and visual platform like Airtable without lifting a finger, providing the perfect solution for efficient, data-driven customer service.
Easily transform customer interactions into actionable data with this seamless Help Scout to Airtable workflow. When a new conversation is initiated in Help Scout, this integration promptly creates or updates a record in Airtable. This way, your team can keep track of customer interactions in a robust and visual platform like Airtable without lifting a finger, providing the perfect solution for efficient, data-driven customer service.
- When this happens...Conversation Created
Triggers when a new conversation is created.
- automatically do this!Create or Update Record
Updates an existing record if one exists, otherwise creates a new record.
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MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
