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Set up your first integration
Quickly connect LiveChat to Discord with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate LiveChat with Discord - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Chat Changed" from LiveChat.
Add your action
An action happens after the trigger—such as "Add Role" in Discord.
You’re connected!
Zapier seamlessly connects LiveChat and Discord, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Chat Changed
Triggers when the tag list for a particular chat was changed.
Try ItTriggerInstant - New Chat
Triggers when the chat is started.
Try ItTriggerInstant - New Visitor in Queue
Triggers when a visitor enters queue.
Try ItTriggerInstant - New User Added
Triggers when a new user joins the Discord Server.
Try ItTriggerPolling
- Finished Chat
Triggers when the chat is ended.
Try ItTriggerInstant - New Ticket
Triggers when the ticket is created.
Try ItTriggerInstant - ChannelRequired
Try ItTriggerPolling- Channel typeRequired
- Emoji
- Limitation_notice
Try ItTriggerPolling
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Connect LiveChat and Discord to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Resolve incidents faster with automation
Learn how to automate Discord on the Zapier blog
Frequently Asked Questions about LiveChat + Discord integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with LiveChat and Discord
How can I integrate LiveChat with Discord using Zapier?
To integrate LiveChat with Discord, you can set up a Zap where a new chat from LiveChat triggers a message in a specific Discord channel. You'll need to connect both apps to your Zapier account and configure the trigger (new chat in LiveChat) and the action (send message in Discord).
Can I customize the message that gets sent to Discord from LiveChat?
Yes, you can customize the message format that gets sent to Discord. When setting up the action in the Zap, you have options to include variables such as the chat content, visitor's name, or time of chat initiation.
Is it possible to send Discord notifications for specific types of chats on LiveChat?
We allow you to set up filters in your Zap configuration. For instance, if you only want notifications for chats marked as high priority on LiveChat, you can define these conditions so only relevant chats trigger messages in Discord.
What do I need before setting up an integration between LiveChat and Discord?
Before setting up this integration, make sure you have active accounts on both LiveChat and Discord, and an account with us. You'll also need appropriate permissions in Discord to send messages on your channel.
Are there any limits on the number of messages that can be sent from LiveChat to Discord?
The limits might depend on your plan with us, but generally there's ample room for message exchanges. However, remember that excessive API calls could hit usage rate limits either from us or within your own apps' terms.
Can I disconnect LiveChat and Discord once they are integrated?
Yes, if at any point you decide to stop sending messages from LiveChat to Discord, you can easily disable or delete the integration through our dashboard without affecting other configurations.
What happens if there's an error during communication between LiveChat and Discord?
In case of errors during data exchange (e.g., connectivity issues), we provide detailed logs accessible through your account. You can review them for troubleshooting or contact our support if needed.
