1.Detect review flag changes
Integrate monday.com and item change events to detect review flag updates and route recipients based on configured columns.
Send urgent 1-star review alerts to responsible managers
Automatically monitor a configured review flag across monday.com and route urgent alerts across Gmail and Google Chat. Send email and create chat messages when a review flag is set, so you can triage reviews, notify managers, and stay on top of response SLAs without manual follow-up.
How this automation protects your review response speed
When a review flag is set and teams must act fast, delays can slow responses and worsen reputation. This automation watches the flag in monday.com, transforms recipient routing, filters for qualified cases, then sends Gmail alerts and posts Google Chat messagesβso your team can respond on time.
monday.comor swap with your favorite app
2.Normalize recipient handle
Integrate Formatter by Zapier, text processing tools, and routing tokens to transform recipient handles to a usable format.
Formatter by Zapieror swap with your favorite app
3.Gate qualifying review alerts
Integrate Filter by Zapier and conditional logic tools to continue only when review flags and statuses qualify.
Filter by Zapieror swap with your favorite app
4.Send urgent email alert
Integrate Gmail, email routing tools, and templates to send manager notification emails with review subject and text.
Gmailor swap with your favorite app
5.Post chat alert message
Integrate Google Chat and team messaging tools to create concise alert posts with review details and item links.
Google Chator swap with your favorite app
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Add event check-ins to post-event review request journey
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Add negative review submissions to CRM for triage
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Add personalized public replies that include reviewer name
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
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Alert team with drafted review reply for approval
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Capture new review, log it, and post reply
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Capture new reviews and route responses to owners
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Create AI-crafted replies to every five-star review publicly
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Create AI reply suggestions for incoming reviews to owners
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
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Step 1
Connect your tools
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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