1.Detect new reviews
Integrate Google Business Profile to monitor new reviews and trigger reply routing for review response automation.
Send templated public replies to positive customer reviews
Automatically monitor new customer reviews across Google Business Profile and format names for consistent public replies. Create templated replies when review posted, star rating crosses threshold, or reviewer name providedβso you can publish responses, reinforce brand tone, and protect reputation without manual replies.
How this automation publishes public replies faster
When new reviews arrive, delays can reduce trust and slow how quickly promoters feel acknowledged. This automation filters qualifying positives, selects a rotated template, and creates a public replyβso your team responds consistently without manual copy work.
Google Business Profileor swap with your favorite app
2.Continue for qualifying reviews
Integrate Filter by Zapier and review thresholds to continue only for reviews that match your star rating rule.
Filter by Zapieror swap with your favorite app
3.Select a response template
Integrate Sub-Zap by Zapier and template libraries to rotate a friendly reply from your qualifying template set.
Sub-Zap by Zapieror swap with your favorite app
4.Title-case reviewer name
Integrate Formatter by Zapier and text formatting to transform the reviewer display name for polite addressing.
Formatter by Zapieror swap with your favorite app
5.Create and publish reply
Integrate Google Business Profile and public listings to create the reply body and publish it to the matched review.
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Add negative review submissions to CRM for triage
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Add personalized public replies that include reviewer name
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
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Alert team with drafted review reply for approval
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Auto-reply to 4+ star reviews with rotating templates
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Capture new review, log it, and post reply
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Capture new reviews and route responses to owners
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Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
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Create AI reply suggestions for incoming reviews to owners
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- View all
Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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