1.Captures new survey response
Integrate Hotjar, survey mapping tools, and form data processing to map respondent fields and create email-ready data.
Send review request email after positive NPS response
Automatically capture Hotjar NPS survey responses across Hotjar and Gmail. Send review-request emails when NPS responses arrive, promoter scores register, or respondent emails appearβso you can collect testimonials, reduce follow-up work, and track link clicks without manual follow-up chasing.
How this automation captures public endorsements
When Hotjar receives a new NPS survey response, slow outreach can miss the moment a customer is enthusiastic. This automation maps response fields, filters non-promoters, and sends personalized review request emailsβso your team can capture endorsements without manual follow-up.
Hotjaror swap with your favorite app
2.Filters promoter-score responses
Integrate Filter by Zapier and routing rules to continue only for promoter-score responses with a respondent email.
Filter by Zapieror swap with your favorite app
3.Sends review request email
Integrate Gmail and email templating tools to send a review request email with a personalized greeting and review link.
Gmailor swap with your favorite app
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Add event check-ins to post-event review request journey
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Add negative review submissions to CRM for triage
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Add personalized public replies that include reviewer name
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Alert team on positive reviews for quick acknowledgment
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Alert team with drafted review reply for approval
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Capture new review, log it, and post reply
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Capture new reviews and route responses to owners
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Create AI-crafted replies to every five-star review publicly
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Create AI reply suggestions for incoming reviews to owners
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
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Step 1
Connect your tools
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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