1.Monitors new review event
Integrate Google Business Profile and review tracking tools to detect new public customer reviews and start reply generation.
Send on-brand replies for every new customer review
Automatically detect new review events across Google Business Profile and AI by Zapier. Create and update when ratings 4 and 5 reply, lower ratings need follow-up, or new comments arriveβso you can respond faster, track every review, and keep replies on-brand without manual follow-up.
How this automation protects your response quality
When new review events appear, delayed responses can harm trust and leave customers waiting. This automation generates on-brand replies and creates review tracker recordsβso your team can respond consistently without chasing new mentions manually.
Google Business Profileor swap with your favorite app
2.Generates on-brand reply
Integrate AI by Zapier and content generation tools to draft a concise reply using rating, review text, and configured tone.
AI by Zapieror swap with your favorite app
3.Creates review tracker record
Integrate Zapier Tables and database tools to create a review record so marketing can track the reply for team visibility.
Zapier Tablesor swap with your favorite app
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Add negative review submissions to CRM for triage
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Add personalized public replies that include reviewer name
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
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Alert team with drafted review reply for approval
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Auto-reply to 4+ star reviews with rotating templates
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Capture new review, log it, and post reply
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Capture new reviews and route responses to owners
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Create AI-crafted replies to every five-star review publicly
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Create AI reply suggestions for incoming reviews to owners
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
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