1.Captures new public review
Integrate Google Business Profile and reputation monitoring tools to capture star rating and comment text for a new review.
Send empathetic replies to new public reviews quickly
Automatically monitor new public reviews across Google Business Profile. Create and update replies when new review posted, text feedback added, or star rating changesβso you can generate responses, publish them, and pause for oversight without manual review.
How this automation protects your reputation and saves response time
When new public reviews get posted, slow responses can frustrate customers and harm trust. This automation generates an empathetic reply and publishes it after a brief delayβso your team can respond consistently without manual follow-up.
Google Business Profileor swap with your favorite app
2.Generates an empathetic reply
Integrate OpenAI and language tools to map star rating and comment text to a concise public reply.
ChatGPT (OpenAI)or swap with your favorite app
3.Pauses for 10 minutes
Integrate Delay by Zapier and oversight workflows to wait briefly before publishing the reply.
Delay by Zapieror swap with your favorite app
4.Creates and publishes reply
Integrate Google Business Profile and customer review workflows to create the reply against the original review reference.
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Add event check-ins to post-event review request journey
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Add negative review submissions to CRM for triage
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Add personalized public replies that include reviewer name
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
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Alert team with drafted review reply for approval
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Capture new review, log it, and post reply
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Capture new reviews and route responses to owners
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Create AI-crafted replies to every five-star review publicly
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Create AI reply suggestions for incoming reviews to owners
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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