1.Monitor new ratings
Integrate BookingKoala and rating intake tools to detect new rating events to start the thank-you SMS flow.
Send a thank-you SMS for five-star customer ratings
Automatically monitor new rating events across BookingKoala and Zapier and Quo. Send a thank-you SMS when five-star signals appear or ratings cross 4.5 or new rating alerts arriveβso you can filter who to contact, personalize messages, and request public reviews without manual follow-up outreach.
How this automation prompts five-star reviews
When a new rating comes in, delays can miss the best moment to ask for a public review. This automation filters qualifying scores, formats recipients, and sends a thank-you SMS with a review linkβso you can capture fresh feedback faster.
BookingKoalaor swap with your favorite app
2.Checks ratings against threshold
Integrate Filter by Zapier and rating rules to stop low scores and continue only qualifying ratings to meet your threshold.
Filter by Zapieror swap with your favorite app
3.Formats the recipient phone number
Integrate Formatter by Zapier and phone formatting tools to normalize the provided phone number to a deliverable recipient.
Formatter by Zapieror swap with your favorite app
4.Pauses before sending SMS
Integrate Delay by Zapier and messaging timing tools to wait a short interval to prevent burst messaging.
Delay by Zapieror swap with your favorite app
5.Sends personalized thank-you SMS
Integrate Quo and SMS messaging tools to send a tailored thank-you note with your review request link to the recipient.
Quoor swap with your favorite app
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Protect your reputation with automated review triage, draft responses, and approval routing
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Step 1
Connect your tools
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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