1.Catch Hook receive inbound review webhook
Integrate Webhooks by Zapier and webhook receivers to extract review id and raw payload for enrichment.
Route low-star reviews to confidential queue and task
Automatically monitor incoming review webhook payloads across Webhooks by Zapier and Trustpilot. Post public summaries, send confidential alerts, and create Jira triage issues when ratings are lowβso you can reduce manual follow-up and protect reputation without paperwork.
How this automation routes low-star reviews faster
When a low-star review arrives from an inbound webhook, silence can damage trust and slow down resolution. This automation enriches Trustpilot review data, posts public summaries, and routes low ratings to Slack alerts and Jira triage issuesβso your team can act quickly.
Webhooks by Zapieror swap with your favorite app
2.Retrieve review details for enrichment
Integrate Trustpilot and review parsing tools to fetch full review details and map reviewer metadata.
Trustpilotor swap with your favorite app
3.Send public review summary
Integrate Slack and messaging workflows to post a public summary with review metadata and permalink.
Slackor swap with your favorite app
4.Rating check for low reviews
Integrate Filter by Zapier and rule logic to continue only for qualifying low ratings.
Filter by Zapieror swap with your favorite app
5.Send confidential low-rating alert
Integrate Slack and confidential routing to send a private message to the alert channel.
6.Create Jira triage issue
Integrate Jira Software Cloud and issue tracking to create a triage issue with mapped review metadata.
Jira Software Cloudor swap with your favorite app
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Create AI-crafted replies to every five-star review publicly
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Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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