1.Catches each new review
Integrate Google Business Profile and analytics tools to catch each new review and map core submission fields to downstream logic.
Reply to positive reviews with templated personalized notes
Automatically catch new review submissions across Google Business Profile. Create and update when new review posted, review submitted, or rating capturedβso you can draft replies, personalize greetings, and publish responses without manual reply drafting.
How this automation protects your brand voice
When a new positive review lands, delays can weaken trust and slow your ability to capitalize on fresh social proof. This automation catches reviews, filters rating eligibility, generates templated replies, and posts responsesβso your team can stay consistent without manual reply drafting.
Google Business Profileor swap with your favorite app
2.Filters by rating threshold
Integrate Filter by Zapier and data rules to continue only for ratings above the configured threshold and stop lower-rated reviews.
Filter by Zapieror swap with your favorite app
3.Transforms reviewer greeting
Integrate Formatter by Zapier and text formatting tools to map reviewer display name to a titlecased greeting for the reply.
Formatter by Zapieror swap with your favorite app
4.Selects templated reply
Integrate Sub-Zap by Zapier and template library tools to choose a reply template using review context and rating.
Sub-Zap by Zapieror swap with your favorite app
5.Creates the review reply
Integrate Google Business Profile to combine greeting and template text, then create the reply and map it to the target review.
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Add AI sentiment and response to review rows
Your review entries lack sentiment, topic tags, and reply drafts, leaving community managers to triage manually. You receive sentiment, concise summaries, topic labels, and a reply draft same day.
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Add event check-ins to post-event review request journey
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Add negative review submissions to CRM for triage
Your negative review submissions arrive without CRM context, leaving reputation cases untriaged and responses delayed. Capture submissions into CRM so coordinators can respond within 24 hours.
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Add personalized public replies that include reviewer name
You receive new public reviews but lack personalized, branded replies, forcing manual responses and slowing local reputation work. It posts personalized public replies with reviewer name within minutes.
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Add visitor feedback responders to reputation contact list
Your visitor check-out feedback lives in a list without contact records, preventing review outreach and follow-up. Add responders to your reputation contacts so outreach can start the same day.
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
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Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
- Apps: Google Business Profile, Filter by Zapier, Sub-Zap by Zapier, Formatter by ZapierSwap with your favorite apps.
Auto-reply to 4+ star reviews with rotating templates
You miss consistent, branded replies when positive reviews post without templated responses. It posts varied, personalized replies quickly so reviewers get acknowledgement within minutes.
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
- Apps: Google Business Profile, Filter by Zapier, ChatGPT (OpenAI)Swap with your favorite apps.
Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
- Apps: Google Business Profile, Filter by Zapier, ChatGPT (OpenAI), Email by ZapierSwap with your favorite apps.
Create AI reply suggestions for incoming reviews to owners
Your public reviews arrive without timely, branded replies, leaving prospects unsure about responsiveness. You get concise, on-brand reply suggestions delivered to owners for same-day posting.
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
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Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
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