1.Detects new review
Integrate Google Business Profile and review monitoring tools to detect new reviews and trigger downstream actions for eligible replies.
Reply to positive local reviews with branded response
Automatically monitor new review events on Google Business Profile across Google Business Profile, Filter by Zapier, Sub-Zap by Zapier, and Formatter by Zapier. Create and personalize branded replies when ratings clear your threshold or templates are selectedβso you can respond publicly without manual review follow-up.
How this automation posts faster, on-brand review replies
When new reviews land without a timely, on-brand reply, customers and local rankings can lose momentum. This automation detects new reviews, filters by rating, retrieves templates, formats reviewer names, and posts replies on Google Business Profileβso you can protect trust and save drafting time.
Google Business Profileor swap with your favorite app
2.Continues on qualifying reviews
Integrate Filter by Zapier and rating threshold rules to evaluate review ratings and continue only for eligible reviews.
Filter by Zapieror swap with your favorite app
3.Selects a reply template
Integrate Sub-Zap by Zapier and response template logic to retrieve a selected reply mapped to the review comment.
Sub-Zap by Zapieror swap with your favorite app
4.Titlecases reviewer name
Integrate Formatter by Zapier and text formatting tools to titlecase the reviewer display name for a cleaner reply body.
Formatter by Zapieror swap with your favorite app
5.Posts reply publicly
Integrate Google Business Profile and reputation publishing tools to create the public reply using the review identifier and formatted body.
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Add personalized public replies that include reviewer name
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Alert team on positive reviews for quick acknowledgment
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Alert team with drafted review reply for approval
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Capture new review, log it, and post reply
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Capture new reviews and route responses to owners
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Create AI-crafted replies to every five-star review publicly
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Create AI reply suggestions for incoming reviews to owners
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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