1.Monitors new reviews
Integrate Google Business Profile and review tracking tools to detect new reviews and capture review data for replying.
Reply to new reviews and log responses for tracking
Automatically monitor new reviews across Google Business Profile. Generate and post personalized replies and log response details—so you can respond faster, protect reputation, and follow up without manual tracking.
How this automation keeps review replies on track
When new reviews appear, silence can hurt trust and momentum. This automation generates replies and posts them publicly and logs response details—so your team can respond consistently without chasing updates.
Google Business Profileor swap with your favorite app
2.Generates reply text
Integrate ChatGPT (OpenAI) and content generation tools to map rating and comment into a 30–100 word reply.
ChatGPT (OpenAI)or swap with your favorite app
3.Delays for moderation
Integrate Delay by Zapier and workflow controls to hold replies for 45 minutes for manager review.
Delay by Zapieror swap with your favorite app
4.Creates the public reply
Integrate Google Business Profile to map reply body and review identifier so the reply posts to the correct review.
5.Creates tracking record
Integrate Zapier Tables and reporting systems to log review date, rating, reviewer details, generated reply, and moderation status.
Zapier Tablesor swap with your favorite app
Automate your work, your way
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
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Add negative review submissions to CRM for triage
Your negative review submissions arrive without CRM context, leaving reputation cases untriaged and responses delayed. Capture submissions into CRM so coordinators can respond within 24 hours.
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Add personalized public replies that include reviewer name
You receive new public reviews but lack personalized, branded replies, forcing manual responses and slowing local reputation work. It posts personalized public replies with reviewer name within minutes.
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
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Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
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Auto-reply to 4+ star reviews with rotating templates
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
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Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
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Create AI reply suggestions for incoming reviews to owners
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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