1.Detects new review posted
Integrate Google Business Profile and reporting tools to detect new review posted and route it for an owner reply.
Reply to new local reviews and share publicly
Automatically generate owner-styled responses to new review posted in Google Business Profile across OpenAI, Google Business Profile, Facebook Pages, and Microsoft Outlook. Create replies, post qualifying comments publicly, and email owners when ratings are three or lowerβso you can triage issues fast without manual follow-up.
How this automation protects your review reputation
When new reviews appear without a fast response, customer trust can slip and low ratings can linger. This automation generates owner replies, publishes qualifying social posts, and escalates low-rated reviews by emailβso your team can respond at the right time.
Google Business Profileor swap with your favorite app
2.Generates concise owner reply
Integrate ChatGPT (OpenAI) and tone helpers to generate a concise owner reply from reviewer name, text, and rating.
ChatGPT (OpenAI)or swap with your favorite app
3.Creates reply for the review
Integrate Google Business Profile and review mapping tools to create the reply tied to the correct review identifier.
4.Creates public page post
Integrate Facebook Pages and social content rules to post a review excerpt and the generated reply when a comment exists.
Facebook Pagesor swap with your favorite app
5.Sends email escalation
Integrate Microsoft Outlook and email routing rules to send an owner and manager email when ratings are three or lower.
Microsoft Outlookor swap with your favorite app
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Add negative review submissions to CRM for triage
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Add personalized public replies that include reviewer name
You receive new public reviews but lack personalized, branded replies, forcing manual responses and slowing local reputation work. It posts personalized public replies with reviewer name within minutes.
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
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Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
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Auto-reply to 4+ star reviews with rotating templates
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
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Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
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Create AI reply suggestions for incoming reviews to owners
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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