1.Monitors new public review detected
Integrate Google Business Profile to detect new public review detected and trigger the review reply workflow.
Reply to new five-star reviews and triage others
Automatically monitor new public review detected across Google Business Profile. Draft replies, create triage items, and email stakeholders when new public review detected, ratings post, or review ID appearsβso you can post timely responses and keep the queue current without manual review queue.
How this automation speeds up review responses
When new public review detected appears, unanswered feedback can hurt trust and slow decision-making. This automation drafts AI replies, posts them to Google Business Profile, and creates triage items and email alertsβso your team can respond fast and route issues correctly.
Google Business Profileor swap with your favorite app
2.Drafts reply using review details
Integrate AI by Zapier and branding guidance to map review text to an AI prompt and draft a reply.
AI by Zapieror swap with your favorite app
3.Waits before posting reply
Integrate Delay by Zapier and batching windows to pause posting so teams can override timing when needed.
Delay by Zapieror swap with your favorite app
4.Creates the public reply
Integrate Google Business Profile and review identifiers to map the AI draft and post the reply to the same listing.
5.Creates low-rating triage item
Integrate monday.com and review boards to create a new item, set triage status, and store reviewer context.
monday.comor swap with your favorite app
6.Sends stakeholder email alerts
Integrate Email by Zapier and alert lists to send rating feedback and a review link for manual assessment.
Email by Zapieror swap with your favorite app
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Add event check-ins to post-event review request journey
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Add negative review submissions to CRM for triage
Your negative review submissions arrive without CRM context, leaving reputation cases untriaged and responses delayed. Capture submissions into CRM so coordinators can respond within 24 hours.
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Add personalized public replies that include reviewer name
You receive new public reviews but lack personalized, branded replies, forcing manual responses and slowing local reputation work. It posts personalized public replies with reviewer name within minutes.
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
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Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
- Apps: Google Business Profile, Filter by Zapier, Sub-Zap by Zapier, Formatter by ZapierSwap with your favorite apps.
Auto-reply to 4+ star reviews with rotating templates
You miss consistent, branded replies when positive reviews post without templated responses. It posts varied, personalized replies quickly so reviewers get acknowledgement within minutes.
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
- Apps: Google Business Profile, Zapier Tables, Google Sheets, Formatter by Zapier, Email by ZapierSwap with your favorite apps.
Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
- Apps: Google Business Profile, Filter by Zapier, ChatGPT (OpenAI)Swap with your favorite apps.
Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
- Apps: Google Business Profile, Filter by Zapier, ChatGPT (OpenAI), Email by ZapierSwap with your favorite apps.
Create AI reply suggestions for incoming reviews to owners
Your public reviews arrive without timely, branded replies, leaving prospects unsure about responsiveness. You get concise, on-brand reply suggestions delivered to owners for same-day posting.
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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