1.Detect new review
Integrate Google Business Profile and review monitoring tools to detect new public reviews and start the reply workflow.
Reply to new customer reviews with manager approval
Automatically monitor new reviews across Google Business Profile and Slack. Get approval-ready drafts when new reviews arrive, low ratings need escalation, or managers confirm approvalsβso you can post replies, route approvals, and report outcomes without manual paperwork.
How this automation protects your reputation with faster review replies
When new reviews appear, delays can hurt trust and conversions. This automation generates reply drafts, requests manager approval, posts approved replies, and logs outcomesβso your team can respond consistently.
Google Business Profileor swap with your favorite app
2.Generate draft reply
Integrate AI by Zapier and content generation tools to draft 2 to 4 sentence replies from review text and context.
AI by Zapieror swap with your favorite app
3.Request manager approval
Integrate Slack and approval workflow tools to send approval requests with the draft, rating, and review excerpt.
Slackor swap with your favorite app
4.Create approved reply
Integrate Google Business Profile and identity matching tools to post the approved draft as a public reply by review ID.
5.Log review outcome
Integrate Google Sheets and reporting tools to add rows with approval status, final reply text, and review details.
Google Sheetsor swap with your favorite app
Automate your work, your way
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
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Add negative review submissions to CRM for triage
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Add personalized public replies that include reviewer name
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
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Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
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Auto-reply to 4+ star reviews with rotating templates
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
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Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
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Create AI reply suggestions for incoming reviews to owners
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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