1.Creates reply workflow on new review
Integrate Google Business Profile and review management tools to detect new reviews and start reply generation.
Reply to new customer reviews in your brand voice
Automatically monitor new customer reviews across Google Business Profile and generate brand-aligned replies in your configured tone. Create reply drafts, log review details, and publish after a 10 minute delayβso you can respond faster without manual follow up.
How this automation accelerates your reply workflow
When a new customer review is submitted, delayed replies can hurt trust and momentum. This automation creates brand voice replies and logs review metadata and publishes approved responsesβso your team can respond in minutes.
Google Business Profileor swap with your favorite app
2.Generates brand voice reply
Integrate ChatGPT (OpenAI), language settings, and tone selectors to create a short reply in the review language.
ChatGPT (OpenAI)or swap with your favorite app
3.Logs review and reply
Integrate Google Sheets and reporting fields to create a row with review metadata, generated reply, and status.
Google Sheetsor swap with your favorite app
4.Archives reply payload to database
Integrate Webhooks by Zapier and internal databases to post a JSON payload and archive key review fields.
Webhooks by Zapieror swap with your favorite app
5.Pauses for quick verification
Integrate Delay by Zapier and approval checks to wait 10 minutes and reduce risky immediate publishing.
Delay by Zapieror swap with your favorite app
6.Publishes reply to review thread
Integrate Google Business Profile and customer messaging to create the reply body and publish it to the review thread.
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Add negative review submissions to CRM for triage
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Add personalized public replies that include reviewer name
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
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Alert team with drafted review reply for approval
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Auto-reply to 4+ star reviews with rotating templates
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Capture new review, log it, and post reply
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Capture new reviews and route responses to owners
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Create AI-crafted replies to every five-star review publicly
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Create AI reply suggestions for incoming reviews to owners
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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