1.Monitor new review posts
Integrate Google Business Profile and location listing data to catch new review posts for reply handling.
Reply to five-star reviews and escalate low ratings
Automatically monitor new review posts across Google Business Profile. Draft replies and route low-star reviewsβso you can respond fast, protect reputation, and escalate issues without manual review management.
How this automation protects your reputation and response speed
When new review posts land, unanswered feedback can stall customer trust and hurt ratings. This automation delays batching, generates AI replies, posts public responses, and emails low-star escalationsβso your team responds faster without constant monitoring.
Google Business Profileor swap with your favorite app
2.Wait for review batching
Integrate Delay by Zapier and workflow timing tools to pause after each new review for cleaner batching.
Delay by Zapieror swap with your favorite app
3.Route by rating range
Integrate Paths by Zapier and decision routing logic to choose positive and negative handling based on rating range.
Paths by Zapieror swap with your favorite app
4.Generate AI reply text
Integrate ChatGPT (OpenAI) and brand tone settings to generate concise reply content from the review comment.
ChatGPT (OpenAI)or swap with your favorite app
5.Post the public reply
Integrate Google Business Profile and review identifiers to map AI output to the right target review and post the reply.
6.Send escalation email
Integrate Gmail and email notifications to send low-star review details to escalation recipients for human follow-up.
Gmailor swap with your favorite app
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Add AI sentiment and response to review rows
Your review entries lack sentiment, topic tags, and reply drafts, leaving community managers to triage manually. You receive sentiment, concise summaries, topic labels, and a reply draft same day.
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Add event check-ins to post-event review request journey
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Add negative review submissions to CRM for triage
Your negative review submissions arrive without CRM context, leaving reputation cases untriaged and responses delayed. Capture submissions into CRM so coordinators can respond within 24 hours.
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Add personalized public replies that include reviewer name
You receive new public reviews but lack personalized, branded replies, forcing manual responses and slowing local reputation work. It posts personalized public replies with reviewer name within minutes.
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Add visitor feedback responders to reputation contact list
Your visitor check-out feedback lives in a list without contact records, preventing review outreach and follow-up. Add responders to your reputation contacts so outreach can start the same day.
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
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Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
- Apps: Google Business Profile, Filter by Zapier, Sub-Zap by Zapier, Formatter by ZapierSwap with your favorite apps.
Auto-reply to 4+ star reviews with rotating templates
You miss consistent, branded replies when positive reviews post without templated responses. It posts varied, personalized replies quickly so reviewers get acknowledgement within minutes.
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
- Apps: Google Business Profile, Filter by Zapier, ChatGPT (OpenAI)Swap with your favorite apps.
Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
- Apps: Google Business Profile, Filter by Zapier, ChatGPT (OpenAI), Email by ZapierSwap with your favorite apps.
Create AI reply suggestions for incoming reviews to owners
Your public reviews arrive without timely, branded replies, leaving prospects unsure about responsiveness. You get concise, on-brand reply suggestions delivered to owners for same-day posting.
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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