1.Detect new review
Integrate Google Business Profile and reputation tools to capture incoming reviews as structured review records.
Record new reviews and alert account managers quickly
Automatically monitor new reviews on Google Business Profile across Zapier Tables and Slack. Publish selected replies and alert account teams when reviews arriveβso you can respond fast without manual review logging or chasing messages.
How this automation routes reviews to faster replies
When new reviews appear, delays can hurt trust and slow reputation recovery. This automation creates review records, selects a response, posts the reply, and notifies your teamβso your account managers triage quickly.
Google Business Profileor swap with your favorite app
2.Creates review record
Integrate Zapier Tables and worksheet tools to store review details, timestamps, and a reference ID for de-duplication.
Zapier Tablesor swap with your favorite app
3.Selects response option
Integrate Sub-Zap by Zapier and review sentiment tools to choose a recommended reply text for the review.
Sub-Zap by Zapieror swap with your favorite app
4.Creates public reply
Integrate Google Business Profile and listing tools to publish the selected reply tied to the triggering review ID.
5.Sends team review alert
Integrate Slack and task routing tools to notify account teams with a compact review summary and assigned owner.
Slackor swap with your favorite app
Automate your work, your way
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Add negative review submissions to CRM for triage
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Add personalized public replies that include reviewer name
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
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Alert team with drafted review reply for approval
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
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Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
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Create AI reply suggestions for incoming reviews to owners
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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