1.Monitors new reviews
Integrate Google Business Profile and local listing tools to detect new reviews and capture review details.
Publish a courteous reply to new public reviews
Automatically monitor new public reviews across Google Business Profile and analytics tools. Create and update when a qualifying review arrivesβso you can generate on-brand replies, publish them, and keep an audit-ready internal copy without manual review queue work.
How this automation publishes courteous reply coverage
When new public reviews arrive and go unanswered, trust can drop and prospects may see silence. This automation generates a reply and creates and publishes it on Google Business Profileβso your team keeps a consistent voice without constant monitoring.
Google Business Profileor swap with your favorite app
2.Adds a short wait
Integrate Delay by Zapier and workflow timing tools to pause processing and allow quick manual intervention.
Delay by Zapieror swap with your favorite app
3.Filters qualifying reviews
Integrate Filter by Zapier and review criteria rules to continue only for qualifying reviews that meet your threshold.
Filter by Zapieror swap with your favorite app
4.Generates a reply draft
Integrate ChatGPT (OpenAI) and prompt and moderation tools to generate a courteous reply from review text and rating.
ChatGPT (OpenAI)or swap with your favorite app
5.Creates and publishes reply
Integrate Google Business Profile and reputation workflows to create the public reply from the generated response content.
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Add event check-ins to post-event review request journey
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Add negative review submissions to CRM for triage
Your negative review submissions arrive without CRM context, leaving reputation cases untriaged and responses delayed. Capture submissions into CRM so coordinators can respond within 24 hours.
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Add personalized public replies that include reviewer name
You receive new public reviews but lack personalized, branded replies, forcing manual responses and slowing local reputation work. It posts personalized public replies with reviewer name within minutes.
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
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Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
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Auto-reply to 4+ star reviews with rotating templates
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
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Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
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Create AI reply suggestions for incoming reviews to owners
Your public reviews arrive without timely, branded replies, leaving prospects unsure about responsiveness. You get concise, on-brand reply suggestions delivered to owners for same-day posting.
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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