1.Monitor new review
Integrate Google Business Profile and listing insights to watch for new positive review signals to post replies.
Post templated replies to positive reviews on listings
Automatically monitor new reviews across Google Business Profile. Create and update templated public replies when qualifying positive reviews arriveβso you can respond fast, keep tone consistent, and protect your reputation without manual follow-up.
How this automation accelerates your review responses
When new positive reviews appear on your listing, slow replies can cost trust and momentum. This automation filters qualifying reviews, selects templates, formats names, and publishes replies automaticallyβso your team keeps responses consistent.
Google Business Profileor swap with your favorite app
2.Checks rating threshold
Integrate Filter by Zapier and review rules to verify star rating qualification and continue only for eligible reviews.
Filter by Zapieror swap with your favorite app
3.Selects reply template
Integrate Sub-Zap by Zapier and template logic to return the selected template text for each qualifying review.
Sub-Zap by Zapieror swap with your favorite app
4.Formats reviewer name
Integrate Formatter by Zapier and text formatting tools to transform the reviewer display name to titlecase for replies.
Formatter by Zapieror swap with your favorite app
5.Publishes templated reply
Integrate Google Business Profile and listing publishing to create and publish the reply body using the formatted name and template.
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Add negative review submissions to CRM for triage
Your negative review submissions arrive without CRM context, leaving reputation cases untriaged and responses delayed. Capture submissions into CRM so coordinators can respond within 24 hours.
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Add personalized public replies that include reviewer name
You receive new public reviews but lack personalized, branded replies, forcing manual responses and slowing local reputation work. It posts personalized public replies with reviewer name within minutes.
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
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Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
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Auto-reply to 4+ star reviews with rotating templates
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
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Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
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Create AI reply suggestions for incoming reviews to owners
Your public reviews arrive without timely, branded replies, leaving prospects unsure about responsiveness. You get concise, on-brand reply suggestions delivered to owners for same-day posting.
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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