1.Posts when new review arrives
Integrate Google Business Profile and review data tools to detect new reviews and to trigger reply automation.
Post tailored public replies to positive customer reviews
Automatically monitor new review submissions across Google Business Profile and post tailored replies from Zapier. Create randomized, rating qualified responses βso you can reply fast, keep tone consistent, and protect brand trust without manual review handling.
How this automation speeds up review replies
When new reviews appear, delayed responses can reduce customer trust and momentum. This automation filters qualifying ratings and generates tailored replies with a randomized templateβso your team can respond consistently and quickly.
Google Business Profileor swap with your favorite app
2.Filters reviews by rating
Integrate Filter by Zapier and rating threshold rules to continue only qualifying reviews above the configured rating threshold.
Filter by Zapieror swap with your favorite app
3.Selects a randomized reply template
Integrate Sub-Zap by Zapier and template inputs to generate a randomized response template from the source review text.
Sub-Zap by Zapieror swap with your favorite app
4.Normalizes the reviewer name
Integrate Formatter by Zapier and text formatting tools to titlecase the reviewer display name for a polite reply.
Formatter by Zapieror swap with your favorite app
5.Creates the public reply
Integrate Google Business Profile and listing reply tools to post the tailored reply on the same listing for the referenced review.
Automate your work, your way
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
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Alert team on positive reviews for quick acknowledgment
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Alert team with drafted review reply for approval
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Capture new review, log it, and post reply
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Create AI-crafted replies to every five-star review publicly
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Create AI reply suggestions for incoming reviews to owners
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
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Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
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