1.Monitor new review
Integrate Google Business Profile, analytics tools, and review management to detect new reviews and trigger downstream reply actions.
Post tailored positive review replies to customers in real time
Automatically monitor new customer reviews across Google Business Profile and review tracking tools. Create and update monday.com logs, generate friendly replies, and post public replies after delayβso you can respond to reviews, protect reputation, and reduce follow-up without manual follow-up.
How this automation posts faster public replies
When new reviews arrive, delayed responses can hurt trust and conversion. This automation filters qualifying reviews, generates reply text, logs them in monday.com, and posts public replies after a short delayβso your team can stay consistent.
Google Business Profileor swap with your favorite app
2.Continue for qualifying records
Integrate Filter by Zapier and routing rules to gate qualifying reviews and stop non-qualifying reviews for manual handling.
Filter by Zapieror swap with your favorite app
3.Generates reply from review text
Integrate ChatGPT (OpenAI) and prompt generation to generate friendly reply text from the review content and rating.
ChatGPT (OpenAI)or swap with your favorite app
4.Creates item and posts update
Integrate monday.com and workflow tracking to create an item and post the initial update with the generated reply.
monday.comor swap with your favorite app
5.Delays reply posting
Integrate Delay by Zapier and scheduling to wait 30 minutes before posting the public reply.
Delay by Zapieror swap with your favorite app
6.Creates public reply
Integrate Google Business Profile to create the public reply by mapping reply text and the review identifier to the target.
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Create AI-crafted replies to every five-star review publicly
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Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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