1.Detects new review
Integrate Google Business Profile, review inboxes, and reputation tracking tools to detect new review activity.
Post reply to new public reviews and alert team
Automatically monitor new reviews across Google Business Profile and generate on-brand public replies. Create escalation items in monday.com and notify reviewers by email when ratings need manual triageβso you can respond fast without manual follow-up.
How this automation protects your review reputation
When a new review is posted on Google Business Profile, slow responses can damage trust and reduce conversions. This automation generates reply drafts, waits before posting, and routes escalations to monday.com and emailβso your team can respond consistently.
Google Business Profileor swap with your favorite app
2.Generates reply draft
Integrate AI by Zapier, personalization tokens, and text drafting tools to generate reply drafts for the reviewer comment.
AI by Zapieror swap with your favorite app
3.Waits before posting
Integrate Delay by Zapier and scheduling tools to pause before posting the public reply.
Delay by Zapieror swap with your favorite app
4.Creates public reply
Integrate Google Business Profile and listing management tools to post the AI reply to the original review.
5.Creates escalation item
Integrate monday.com and ops triage workflows to create an item for low-rating escalations.
monday.comor swap with your favorite app
6.Notifies reviewers by email
Integrate Email by Zapier and routing workflows to notify the reviewer team for mid-range reviews.
Email by Zapieror swap with your favorite app
Automate your work, your way
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
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Add event check-ins to post-event review request journey
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Add negative review submissions to CRM for triage
Your negative review submissions arrive without CRM context, leaving reputation cases untriaged and responses delayed. Capture submissions into CRM so coordinators can respond within 24 hours.
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Add personalized public replies that include reviewer name
You receive new public reviews but lack personalized, branded replies, forcing manual responses and slowing local reputation work. It posts personalized public replies with reviewer name within minutes.
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
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Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
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Auto-reply to 4+ star reviews with rotating templates
You miss consistent, branded replies when positive reviews post without templated responses. It posts varied, personalized replies quickly so reviewers get acknowledgement within minutes.
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
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Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
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Create AI reply suggestions for incoming reviews to owners
Your public reviews arrive without timely, branded replies, leaving prospects unsure about responsiveness. You get concise, on-brand reply suggestions delivered to owners for same-day posting.
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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