1.Find or create review row
Integrate Google Sheets to look up reviewer details and map reviewer name, rating, and review text into your tracker to centralize review inputs.
Post reply and log each new customer review
Automatically detect new reviews from Google Business Profile across Google Sheets and ChatGPT (OpenAI). Create and publish concise replies when new reviews posted, ratings cross threshold, or reply-worthy reviews arriveβso you can capture, respond, and notify without manual reporting.
How this automation protects your review replies
When new public reviews appear, delays can hurt trust and conversion. This automation finds review records, generates on brand drafts, publishes replies, and notifies your teamβso your team responds faster.
Google Sheetsor swap with your favorite app
2.Create or update review fields
Integrate Google Sheets to create a new row if needed and populate timestamp and raw review fields to keep review records complete.
3.Generate reply draft
Integrate ChatGPT (OpenAI) to generate a short on brand reply from review text and star rating to draft a customer ready response.
ChatGPT (OpenAI)or swap with your favorite app
4.Create public reply
Integrate Google Business Profile to publish the generated reply content to the originating review record to respond publicly.
Google Business Profileor swap with your favorite app
5.Update tracker and notify team
Integrate Google Sheets and Google Chat notify to write reply content and reply timestamp back to your tracker to alert your team.
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Alert team with drafted review reply for approval
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Capture new review, log it, and post reply
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Capture new reviews and route responses to owners
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Create AI-crafted replies to every five-star review publicly
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Create AI reply suggestions for incoming reviews to owners
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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