1.Detect conversation updates
Integrate Kustomer and customer support workflows to detect review-linked conversation updates and trigger public reply posting.
Post replies to public reviews and update status report
Automatically monitor review-related support conversations across Kustomer. Create public replies, log updates in Google Sheets, and resolve threadsβso you can respond without manual tracking.
How this automation protects your response timing
When review threads remain open or replies require manual posting, customers wait and reporting stays out of date. This automation filters review conversations, creates public replies, updates Google Sheets, and resolves the conversationβso your team can close the loop fast.
Kustomeror swap with your favorite app
2.Continue only for qualifying replies
Integrate Filter by Zapier and routing rules to continue only when the conversation is review-related and the reply text is present.
Filter by Zapieror swap with your favorite app
3.Creates a public reply
Integrate Google Business Profile and review response templates to create a reply and map the conversation review identifier to the target review.
Google Business Profileor swap with your favorite app
4.Looks up reporting row
Integrate Google Sheets and reporting systems to match the review identifier to the configured worksheet row for reporting.
Google Sheetsor swap with your favorite app
5.Updates report row
Integrate Google Sheets and timestamp logging to update the report comment column and report timestamp column with the new reply details.
6.Updates conversation status
Integrate Kustomer and status workflows to mark the conversation resolved after the public reply and reporting update succeed.
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Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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