1.Captures new review
Integrate Google Business Profile and review alerts to detect new reviews and start the reply workflow.
Post public thank-you replies for five-star reviews instantly
Automatically monitor new reviews across Google Business Profile, and reply only to 4 and 5 star feedback when new review posts, ratings hit 4 stars, or ratings hit 5 starsβso you can personalize responses, keep turnaround consistent, and improve review sentiment without manual review drafting. After a brief delay, create a public reply with a first name greeting and a matching template so every response is ready to publish.
How this automation accelerates your reply quality
When a new review is posted, delays can hurt sentiment and reduce trust. This automation waits, filters for 4 and 5 star reviews, and generates and posts personalized repliesβso your team can respond faster.
Google Business Profileor swap with your favorite app
2.Delays reply by 5 minutes
Integrate Zapier and scheduling tools to wait 5 minutes and preserve the review reference for the later reply.
Email by Zapieror swap with your favorite app
3.Filters for 4 and 5 stars
Integrate Zapier and rating checks to continue only for 4 and 5 star reviews and stop lower ratings.
4.Extracts reviewer first name
Integrate Code by Zapier and string tools to extract the first name from the reviewer display name for personalization.
Code by Zapieror swap with your favorite app
5.Selects a reply template
Integrate Formatter by Zapier and template logic to choose a reply template variant based on name token and star count.
Formatter by Zapieror swap with your favorite app
6.Creates the public reply
Integrate Google Business Profile to create reply text with the name token and star mention, and post it to the review.
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Add AI sentiment and response to review rows
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Add event check-ins to post-event review request journey
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Add negative review submissions to CRM for triage
Your negative review submissions arrive without CRM context, leaving reputation cases untriaged and responses delayed. Capture submissions into CRM so coordinators can respond within 24 hours.
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Add personalized public replies that include reviewer name
You receive new public reviews but lack personalized, branded replies, forcing manual responses and slowing local reputation work. It posts personalized public replies with reviewer name within minutes.
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Add visitor feedback responders to reputation contact list
Your visitor check-out feedback lives in a list without contact records, preventing review outreach and follow-up. Add responders to your reputation contacts so outreach can start the same day.
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
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Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
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Auto-reply to 4+ star reviews with rotating templates
You miss consistent, branded replies when positive reviews post without templated responses. It posts varied, personalized replies quickly so reviewers get acknowledgement within minutes.
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
- Apps: Google Business Profile, Filter by Zapier, ChatGPT (OpenAI)Swap with your favorite apps.
Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
- Apps: Google Business Profile, Filter by Zapier, ChatGPT (OpenAI), Email by ZapierSwap with your favorite apps.
Create AI reply suggestions for incoming reviews to owners
Your public reviews arrive without timely, branded replies, leaving prospects unsure about responsiveness. You get concise, on-brand reply suggestions delivered to owners for same-day posting.
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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