1.Detect new review submissions
Integrate Google Business Profile and analytics tools to capture reviewer name and review text to trigger reply drafting.
Post public replies to new reviews and log them
Automatically monitor new reviews across Google Business Profile and AI by Zapier. Create reply drafts, request approval, post public responses, and log each interaction β so you can reply faster and keep tracking consistent without manual follow-up.
How this automation speeds up review responses
When new reviews arrive faster than your team can respond, customers notice silence and reputation risk grows. This automation generates reply drafts, requests approval, posts approved replies, and logs every review in Google Sheetsβso your team can respond consistently.
Google Business Profileor swap with your favorite app
2.Generate reply draft
Integrate AI by Zapier and AI prompting tools to generate a 2 to 4 sentence reply draft from the review text to streamline drafting.
AI by Zapieror swap with your favorite app
3.Request approval in Slack
Integrate Slack and collaboration workflows to post the suggested reply for approval to the configured review channel to confirm sign-off.
Slackor swap with your favorite app
4.Post approved public reply
Integrate Google Business Profile and review publishing tools to create the public reply on the review when approval returns an approved status to publish responses.
5.Log review interaction
Integrate Google Sheets and reporting tools to add a row mapping review and reply fields to maintain a shared review tracker.
Google Sheetsor swap with your favorite app
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Add event check-ins to post-event review request journey
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Add negative review submissions to CRM for triage
Your negative review submissions arrive without CRM context, leaving reputation cases untriaged and responses delayed. Capture submissions into CRM so coordinators can respond within 24 hours.
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Add personalized public replies that include reviewer name
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
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Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
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Auto-reply to 4+ star reviews with rotating templates
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
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Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
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Create AI reply suggestions for incoming reviews to owners
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
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