1.Monitors new public review event
Integrate Google Business Profile and review monitoring tools to receive new public review events and start reply generation.
Post personalized reply to new business reviews
Automatically detect new public review events across Google Business Profile. Create and update replies when new reviews arrive, ratings shift, or review text appearsβso you can prepare reply drafts, generate two-sentence responses, and publish feedback without manual drafting.
How this automation publishes your replies faster
When new public review events happen, slow responses can hurt trust and momentum. This automation prepares review text, generates a two-sentence reply, and creates the public reply automaticallyβso your team responds quickly.
Google Business Profileor swap with your favorite app
2.Prepares reply text and sentiment
Integrate Formatter by Zapier and text normalization tools to prepare reply text, set default copy, and derive a sentiment flag.
Formatter by Zapieror swap with your favorite app
3.Generates a warm reply
Integrate Anthropic (Claude) and AI writing tools to generate a warm, two-sentence reply from the prepared review text and rating.
Anthropic (Claude)or swap with your favorite app
4.Creates the public reply
Integrate Google Business Profile and review management tools to create the reply using the review identifier and reply body.
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Add negative review submissions to CRM for triage
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Add personalized public replies that include reviewer name
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Alert team on positive reviews for quick acknowledgment
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Alert team with drafted review reply for approval
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Capture new review, log it, and post reply
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Capture new reviews and route responses to owners
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Create AI-crafted replies to every five-star review publicly
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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