1.Detects new reviews
Integrate Google Business Profile, reputation inboxes, and notification workflows to detect new reviews and start reply processing.
Post localized review replies to your public profile
Automatically monitor new reviews on Google Business Profile across your reputation workflow. Create and update when business hours open, reply quality passes, or low-star feedback appearsβso you can publish replies, email operators, and route sensitive reviews without manual moderation.
How this automation protects your response timing
When a new Google Business Profile review comes in, delays can hurt trust and slow down reputation recovery. This automation checks business hours and quality, generates AI replies and publishes approved responses, and emails reputation operatorsβso your team responds faster.
Google Business Profileor swap with your favorite app
2.Checks business hours window
Integrate Sub-Zap by Zapier, scheduling logic, and review metadata to check business hours and continue only in allowed windows.
Sub-Zap by Zapieror swap with your favorite app
3.Generates AI reply draft
Integrate Anthropic (Claude), language detection tools, and response guidelines to generate a short reply and quality flag.
Anthropic (Claude)or swap with your favorite app
4.Publishes approved reply
Integrate Google Business Profile and response posting controls to create reply content and publish it when checks permit.
5.Sends triage email to operators
Integrate SMTP by Zapier, email templates, and internal routing to send low-star or withheld reply notifications to operators.
SMTP by Zapieror swap with your favorite app
Automate your work, your way
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
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Add event check-ins to post-event review request journey
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Add negative review submissions to CRM for triage
Your negative review submissions arrive without CRM context, leaving reputation cases untriaged and responses delayed. Capture submissions into CRM so coordinators can respond within 24 hours.
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Add personalized public replies that include reviewer name
You receive new public reviews but lack personalized, branded replies, forcing manual responses and slowing local reputation work. It posts personalized public replies with reviewer name within minutes.
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Add visitor feedback responders to reputation contact list
Your visitor check-out feedback lives in a list without contact records, preventing review outreach and follow-up. Add responders to your reputation contacts so outreach can start the same day.
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
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Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
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Auto-reply to 4+ star reviews with rotating templates
You miss consistent, branded replies when positive reviews post without templated responses. It posts varied, personalized replies quickly so reviewers get acknowledgement within minutes.
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
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Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
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Create AI reply suggestions for incoming reviews to owners
Your public reviews arrive without timely, branded replies, leaving prospects unsure about responsiveness. You get concise, on-brand reply suggestions delivered to owners for same-day posting.
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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