1.Monitors new review received
Integrate Google Business Profile and reporting systems to capture review identifier, rating, reviewer name, and comment to route workflows.
Post drafted replies for new customer reviews to profile
Automatically capture new customer review details across Google Business Profile and AI by Zapier workflows. Create AI draft replies, request Slack approval, and post approved responses back to your profile and log results in Google Sheetsβso you can keep feedback moving without manual follow-up.
How this automation accelerates your review replies
When new review received triggers keep replies from getting sent fast, customer sentiment can cool. This automation captures review details, generates reply drafts and routes them for approval, so your team can respond quickly and stay consistent.
Google Business Profileor swap with your favorite app
2.Generates reply draft
Integrate AI by Zapier and language tools to generate a suggested reply from reviewer name and comment to draft your response.
AI by Zapieror swap with your favorite app
3.Requests approval
Integrate Slack and collaboration tools to post the suggested reply for approver decisions to confirm or decline drafts.
Slackor swap with your favorite app
4.Posts approved reply
Integrate Google Business Profile and customer profile tools to create the reply mapping draft reply content to the target review to publish responses.
5.Logs review and reply
Integrate Google Sheets and spreadsheet reporting to add rows with reply text and approval status to track review response outcomes.
Google Sheetsor swap with your favorite app
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Add negative review submissions to CRM for triage
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Add personalized public replies that include reviewer name
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
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Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
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Auto-reply to 4+ star reviews with rotating templates
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
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Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
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Create AI reply suggestions for incoming reviews to owners
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
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Allen Lai, Head of Customer Experience
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Jacob Sirrs, Marketing Operations Specialist
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