1.Monitors new reviews
Integrate Google Business Profile and review monitoring tools to detect new review events and route qualifying reviews forward.
Post concise review replies to public reviews
Automatically detect new reviews in Google Business Profile across Google Business Profile and Zapier. Create and update public replies when positive reviews arrive, ratings cross your threshold, or reviewer names appearβso you can generate templated replies, personalize greetings, and publish responses without manual reply management.
How this automation boosts local credibility with replies
When new reviews come in, manual reply handling can slow down engagement with customers. This automation detects qualifying reviews, selects templated reply text and personalizes greetings, and publishes public repliesβso your team can reinforce local credibility without chasing inboxes.
Google Business Profileor swap with your favorite app
2.Filters qualifying positive reviews
Integrate Filter by Zapier and threshold rules to continue only for reviews above your configured rating threshold.
Filter by Zapieror swap with your favorite app
3.Selects a templated reply
Integrate Sub-Zap by Zapier and response libraries to request one templated reply and return the chosen reply body.
Sub-Zap by Zapieror swap with your favorite app
4.Formats reviewer greeting line
Integrate Formatter by Zapier and name formatting tools to transform reviewer display names into titlecased greetings.
Formatter by Zapieror swap with your favorite app
5.Creates and publishes review reply
Integrate Google Business Profile and publishing tools to compose the reply and publish the public response to the review.
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Add negative review submissions to CRM for triage
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Add personalized public replies that include reviewer name
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
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Alert team with drafted review reply for approval
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Capture new review, log it, and post reply
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Capture new reviews and route responses to owners
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Create AI-crafted replies to every five-star review publicly
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Create AI reply suggestions for incoming reviews to owners
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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