1.Captures new review details
Integrate Google Business Profile and analytics tools to capture incoming review text and rating so you can start a reply workflow.
Post branded replies to four and five star reviews
Automatically capture new Google Business Profile reviews across Google Business Profile. Create and publish brand-aligned replies when new reviews arrive, four star ratings appear, or five star ratings appearβso you can generate drafts, request approvals, and post replies without manual response tracking.
How this automation publishes approved replies fast
When new Google Business Profile reviews come in, slow replies can hurt trust and visibility. This automation filters four and five star reviews, generates draft replies, requests Slack approval, and creates approved responsesβso your team can acknowledge customers quickly.
Google Business Profileor swap with your favorite app
2.Filters four and five star reviews
Integrate Filter by Zapier and review filters to allow only qualifying ratings so drafts and approvals only happen for 4 and 5 stars.
Filter by Zapieror swap with your favorite app
3.Generates a reply draft
Integrate ChatGPT (OpenAI) and language hinting to generate a 2 to 4 sentence reply that references related services.
ChatGPT (OpenAI)or swap with your favorite app
4.Requests approval in Slack
Integrate Slack and review routing to send the reviewer excerpt, rating, and draft so approvers can confirm Approved.
Slackor swap with your favorite app
5.Creates the public reply
Integrate Google Business Profile and CRM style record mapping to create the approved reply on the original review.
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Add AI sentiment and response to review rows
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Add event check-ins to post-event review request journey
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Add negative review submissions to CRM for triage
Your negative review submissions arrive without CRM context, leaving reputation cases untriaged and responses delayed. Capture submissions into CRM so coordinators can respond within 24 hours.
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Add personalized public replies that include reviewer name
You receive new public reviews but lack personalized, branded replies, forcing manual responses and slowing local reputation work. It posts personalized public replies with reviewer name within minutes.
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
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Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
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Auto-reply to 4+ star reviews with rotating templates
You miss consistent, branded replies when positive reviews post without templated responses. It posts varied, personalized replies quickly so reviewers get acknowledgement within minutes.
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
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Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
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Create AI reply suggestions for incoming reviews to owners
Your public reviews arrive without timely, branded replies, leaving prospects unsure about responsiveness. You get concise, on-brand reply suggestions delivered to owners for same-day posting.
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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