1.Detect new review
Integrate Google Business Profile and reporting tools to detect new public reviews for creating a response draft.
Post approved review replies and log responses for branches
Automatically monitor new reviews in Google Business Profile across Google Business Profile, Slack, AI by Zapier, and Google Sheets. Create and update when new reviews arrive, ratings cross 4 star, or approvers approve draftsβso you can route approvals, publish replies, and log responses without manual coordination.
How this automation posts approved branch replies
When new reviews appear, slow replies can hurt trust and branch performance. This automation generates suggested replies, routes them for approval, posts the approved response, and logs the interactionβso your team stays consistent.
Google Business Profileor swap with your favorite app
2.Generate reply draft
Integrate AI by Zapier and text generation tools to generate a suggested reply based on reviewer details, rating, and comment.
AI by Zapieror swap with your favorite app
3.Request approval in Slack
Integrate Slack and team workflow tools to request approval with the review summary and reply draft.
Slackor swap with your favorite app
4.Post approved reply
Integrate Google Business Profile to publish the approved reply draft back to the originating review using the review reference.
5.Add response log row
Integrate Google Sheets and reporting systems to add a row with review details, approval status, and published reply.
Google Sheetsor swap with your favorite app
Automate your work, your way
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Alert team on positive reviews for quick acknowledgment
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Alert team with drafted review reply for approval
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Capture new review, log it, and post reply
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Capture new reviews and route responses to owners
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Create AI-crafted replies to every five-star review publicly
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Create AI reply suggestions for incoming reviews to owners
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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