1.Detect new public review
Integrate Google Business Profile to capture new review details like text, rating, and identifiers for routing next steps.
Post AI‑crafted public replies to new reviews
Automatically monitor new public reviews across Google Business Profile. Draft and post formal AI replies and send social inbox emails for low ratings—so you can prevent delayed responses, improve reputation, and keep tracking without manual follow-up.
How this automation accelerates review response times
When a new public review appears, delays can hurt trust and visibility. This automation drafts a formal AI reply, posts it publicly, and notifies the social inbox for lower-rated items—so your team can respond faster.
Google Business Profileor swap with your favorite app
2.Draft formal AI reply
Integrate Google AI Studio (Gemini) and AI reply workflows to map review fields into a formal 1 to 3 line reply.
Google AI Studio (Gemini)or swap with your favorite app
3.Post AI reply to review
Integrate Google Business Profile to create and post the reply publicly using the review identifier to match targets.
4.Email social inbox for low ratings
Integrate Gmail and inbox notification tools to send an internal alert with the review summary and AI reply for review.
Gmailor swap with your favorite app
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Add event check-ins to post-event review request journey
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Add negative review submissions to CRM for triage
Your negative review submissions arrive without CRM context, leaving reputation cases untriaged and responses delayed. Capture submissions into CRM so coordinators can respond within 24 hours.
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Add personalized public replies that include reviewer name
You receive new public reviews but lack personalized, branded replies, forcing manual responses and slowing local reputation work. It posts personalized public replies with reviewer name within minutes.
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
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Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
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Auto-reply to 4+ star reviews with rotating templates
You miss consistent, branded replies when positive reviews post without templated responses. It posts varied, personalized replies quickly so reviewers get acknowledgement within minutes.
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
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Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
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Create AI reply suggestions for incoming reviews to owners
Your public reviews arrive without timely, branded replies, leaving prospects unsure about responsiveness. You get concise, on-brand reply suggestions delivered to owners for same-day posting.
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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