1.Monitors new review posts
Integrate Google Business Profile to catch each new review event and pass details to the workflow for reply drafting.
Draft and route review replies for client approval
Automatically catch new public reviews across Google Business Profile and map them to your approval contacts in Google Sheets. Draft reply text with AI, log it as awaiting approval, and email approvers so you can review faster without manual follow-up or searching locations.
How this automation accelerates client sign-off on review replies
When a new Google Business Profile review appears, public conversations can stall while drafts wait for review. This automation catches the review, generates a tone-matched reply draft, logs it, and emails the right approverβso your team can respond quickly.
Google Business Profileor swap with your favorite app
2.Looks up approver by location
Integrate Google Sheets to lookup the matching mapping row by Location ID and return the correct approver contact.
Google Sheetsor swap with your favorite app
3.Generates tone-matched reply draft
Integrate AI by Zapier to generate a 10 to 25 word, tone-matched reply draft and an approval note from the review.
AI by Zapieror swap with your favorite app
4.Adds a review log entry
Integrate Google Sheets to add a log row with draft reply content and set status to awaiting approval for tracking.
5.Emails approver for quick sign-off
Integrate Gmail to send the draft reply to the mapped approver with one-click approval instructions.
Gmailor swap with your favorite app
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Add AI sentiment and response to review rows
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Add event check-ins to post-event review request journey
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Add negative review submissions to CRM for triage
Your negative review submissions arrive without CRM context, leaving reputation cases untriaged and responses delayed. Capture submissions into CRM so coordinators can respond within 24 hours.
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Add personalized public replies that include reviewer name
You receive new public reviews but lack personalized, branded replies, forcing manual responses and slowing local reputation work. It posts personalized public replies with reviewer name within minutes.
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
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Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
- Apps: Google Business Profile, Filter by Zapier, Sub-Zap by Zapier, Formatter by ZapierSwap with your favorite apps.
Auto-reply to 4+ star reviews with rotating templates
You miss consistent, branded replies when positive reviews post without templated responses. It posts varied, personalized replies quickly so reviewers get acknowledgement within minutes.
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
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Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
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Create AI reply suggestions for incoming reviews to owners
Your public reviews arrive without timely, branded replies, leaving prospects unsure about responsiveness. You get concise, on-brand reply suggestions delivered to owners for same-day posting.
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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