1.Monitors new review
Integrate Google Business Profile and review routing logic to detect new review submissions and start the reply workflow.
Create timely replies to five-star reviews for local offices
Automatically monitor new reviews across Google Business Profile for local five-star mentions. Create and update five-star review replies with a smart delay and AI draftingβso you can acknowledge customers fast, reduce manual follow-up, and protect reputation without manual review tracking.
How this automation drafts fast reply content
When new reviews appear on Google Business Profile, slow response timing can hurt customer confidence and consistency. This automation filters qualifying five-star reviews, generates delayed AI replies, and posts replies to the matching reviewβso your team acknowledges customers quickly.
Google Business Profileor swap with your favorite app
2.Continues only for five-star comments
Integrate Filter by Zapier and data conditions to check five-star rating and comment presence and to skip no-comment reviews.
Filter by Zapieror swap with your favorite app
3.Generates delay minutes
Integrate Code by Zapier and random delay logic to create a minutes value between 8 and 20 for organic timing.
Code by Zapieror swap with your favorite app
4.Waits before replying
Integrate Delay by Zapier and scheduling to pause execution for the generated minutes before publishing the reply.
Delay by Zapieror swap with your favorite app
5.Generates reply text
Integrate Azure OpenAI and prompt templates to generate concise reply content with a location-specific sign-off.
Azure OpenAIor swap with your favorite app
6.Posts reply to review
Integrate Google Business Profile and review targeting to post the generated reply to the matching review identifier.
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Add event check-ins to post-event review request journey
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Add negative review submissions to CRM for triage
Your negative review submissions arrive without CRM context, leaving reputation cases untriaged and responses delayed. Capture submissions into CRM so coordinators can respond within 24 hours.
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Add personalized public replies that include reviewer name
You receive new public reviews but lack personalized, branded replies, forcing manual responses and slowing local reputation work. It posts personalized public replies with reviewer name within minutes.
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
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Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
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Auto-reply to 4+ star reviews with rotating templates
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
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Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
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Create AI reply suggestions for incoming reviews to owners
Your public reviews arrive without timely, branded replies, leaving prospects unsure about responsiveness. You get concise, on-brand reply suggestions delivered to owners for same-day posting.
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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