1.Captures incoming review payload
Integrate Google Business Profile and data mapping tools to capture review content and identifiers for context and dedupe.
Create tailored review replies for customer reviews today
Automatically capture new public reviews across Google Business Profile. Generate and publish on-brand reply draftsβso you can approve low-rating reviews, post high-rating replies, and avoid manual reply work.
How this automation accelerates your reputation responses
When new public reviews arrive, delays can damage customer trust and add pressure to reply fast. This automation captures review details, generates reply drafts, routes edits, and publishes approved repliesβso your team can respond consistently.
Google Business Profileor swap with your favorite app
2.Generates reply draft
Integrate AI by Zapier and prompt tools to generate a concise reply draft in the review language for review.
AI by Zapieror swap with your favorite app
3.Reviews and edits draft
Integrate Human in the Loop and collaboration tools to collect edits and capture the final approved reply text.
Human in the Loopor swap with your favorite app
4.Publishes the approved reply
Integrate Google Business Profile and posting workflows to create the reply using the approved text and review ID.
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Add negative review submissions to CRM for triage
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Add personalized public replies that include reviewer name
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Alert team on positive reviews for quick acknowledgment
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Alert team with drafted review reply for approval
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Capture new review, log it, and post reply
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Capture new reviews and route responses to owners
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Create AI-crafted replies to every five-star review publicly
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Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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