1.Monitors new review posts
Integrate Google Business Profile and review tracking tools to capture each new review for automated downstream reply actions.
Create structured review records and post AI-crafted replies
Automatically capture new reviews across Google Business Profile, ChatGPT (OpenAI), Google Sheets, and Slack. Create and update when comment-bearing reviews arrive, ratings drop below threshold, or tracker rows are missingβso you can draft replies, publish responses, and log review activity without manual reporting.
How this automation accelerates your review responses
When a new review is posted on Google Business Profile, delays can hurt trust and slow follow-up. This automation generates AI reply drafts, posts responses, logs review details, and escalates low ratingsβso your team can respond faster.
Google Business Profileor swap with your favorite app
2.Generates AI reply draft
Integrate ChatGPT (OpenAI) and AI prompt mapping to draft reply content from the review comment and brand voice.
ChatGPT (OpenAI)or swap with your favorite app
3.Posts reply to the review
Integrate Google Business Profile and response publishing tools to post the generated reply to the originating review.
4.Adds a tracking row
Integrate Google Sheets and reporting columns to record reviewer details, ratings, comments, and reply timestamps.
Google Sheetsor swap with your favorite app
5.Sends Slack triage alert
Integrate Slack and notification channels to alert your team when ratings fall below the threshold for manual review.
Slackor swap with your favorite app
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Add AI sentiment and response to review rows
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Add event check-ins to post-event review request journey
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Add negative review submissions to CRM for triage
Your negative review submissions arrive without CRM context, leaving reputation cases untriaged and responses delayed. Capture submissions into CRM so coordinators can respond within 24 hours.
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Add personalized public replies that include reviewer name
You receive new public reviews but lack personalized, branded replies, forcing manual responses and slowing local reputation work. It posts personalized public replies with reviewer name within minutes.
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
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Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
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Auto-reply to 4+ star reviews with rotating templates
You miss consistent, branded replies when positive reviews post without templated responses. It posts varied, personalized replies quickly so reviewers get acknowledgement within minutes.
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
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Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
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Create AI reply suggestions for incoming reviews to owners
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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