1.Detect new review submissions
Integrate Google Business Profile and review monitoring tools to catch new review events and to centralize review comments.
Create review records and notify client success team
Automatically capture new Google Business Profile reviews across Zapier Tables. Post selected replies to Google Business Profile and notify the client success team in Slackβso you can prevent delays, scale responses, and reduce manual follow-up.
How this automation escalates risk and speeds up replies
When new reviews come in, delays can leave customers waiting for a response. This automation captures review details, routes by star rating, and posts replies with Slack alertsβso your team can respond same day.
Google Business Profileor swap with your favorite app
2.Creates review record row
Integrate Zapier Tables and data mapping tools to create a new reviews row to store review timestamp, reviewer, rating, and comment.
Zapier Tablesor swap with your favorite app
3.Routes by star rating
Integrate Filter by Zapier and branching logic to check numeric star rating and to route records to the right path.
Filter by Zapieror swap with your favorite app
4.Escalates low-score reviews
Integrate Sub-Zap by Zapier and notification tools to send escalation notifications and to route to account manager review.
Sub-Zap by Zapieror swap with your favorite app
5.Selects reply for positives
Integrate Sub-Zap by Zapier and reply selection tools to choose an on-brand reply and to prepare optional timing.
6.Posts reply to the review
Integrate Google Business Profile and reply tools to create the reply in Google Business Profile and to attach it to the review target.
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Add AI sentiment and response to review rows
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Add event check-ins to post-event review request journey
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Add negative review submissions to CRM for triage
Your negative review submissions arrive without CRM context, leaving reputation cases untriaged and responses delayed. Capture submissions into CRM so coordinators can respond within 24 hours.
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Add personalized public replies that include reviewer name
You receive new public reviews but lack personalized, branded replies, forcing manual responses and slowing local reputation work. It posts personalized public replies with reviewer name within minutes.
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Add visitor feedback responders to reputation contact list
Your visitor check-out feedback lives in a list without contact records, preventing review outreach and follow-up. Add responders to your reputation contacts so outreach can start the same day.
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
- Apps: Google Business Profile, AI by Zapier, SlackSwap with your favorite apps.
Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
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Auto-reply to 4+ star reviews with rotating templates
You miss consistent, branded replies when positive reviews post without templated responses. It posts varied, personalized replies quickly so reviewers get acknowledgement within minutes.
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
- Apps: Google Business Profile, Filter by Zapier, ChatGPT (OpenAI)Swap with your favorite apps.
Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
- Apps: Google Business Profile, Filter by Zapier, ChatGPT (OpenAI), Email by ZapierSwap with your favorite apps.
Create AI reply suggestions for incoming reviews to owners
Your public reviews arrive without timely, branded replies, leaving prospects unsure about responsiveness. You get concise, on-brand reply suggestions delivered to owners for same-day posting.
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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