1.Captures new reviews
Integrate Google Business Profile, review trackers, and reporting systems to trigger review capture for approvals.
Create review record and approval request for replies
Automatically capture new review submissions from Google Business Profile across Google Docs, ChatGPT (OpenAI), Google Sheets, and Slack. Request approvals when new reviews arrive, generate reply drafts, and log pending statusesβso you can brief your team without manual review tracking.
How this automation speeds up approval for replies
When new reviews arrive in Google Business Profile, delays can hurt response quality and timing. This automation generates reply drafts, updates your Google Sheets tracker, and requests Slack approvalsβso your team can reply consistently.
Google Business Profileor swap with your favorite app
2.Retrieves reply templates
Integrate Google Docs and content prompt tools to retrieve reply templates for generating draft wording.
Google Docsor swap with your favorite app
3.Generates reply draft and summary
Integrate ChatGPT (OpenAI) and AI prompting tools to generate a friendly 1 to 3 sentence reply and a summary.
ChatGPT (OpenAI)or swap with your favorite app
4.Creates or updates review row
Integrate Google Sheets and spreadsheet tracking tools to lookup, update, or add a row with pending status and draft fields.
Google Sheetsor swap with your favorite app
5.Posts approval request
Integrate Slack and team messaging tools to request approval with the proposed reply and the sheet link.
Slackor swap with your favorite app
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Add negative review submissions to CRM for triage
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Add personalized public replies that include reviewer name
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Add visitor feedback responders to reputation contact list
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Alert team on positive reviews for quick acknowledgment
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Alert team with drafted review reply for approval
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Auto-reply to 4+ star reviews with rotating templates
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
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Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
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Create AI reply suggestions for incoming reviews to owners
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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