1.Monitor new reviews
Integrate Google Business Profile and review response tools to catch each new review for configured locations and pass review details.
Create replies for positive reviews and format reviewer name
Automatically monitor new review events across Google Business Profile. Create and update replies when new review arrives, rating is 4 star and above, or reviewer details are verifiedβso you can protect moderation, personalize replies, and post templates without manual moderation.
How this automation protects your reply quality
When new reviews come in faster than people can triage, positive feedback can slip through or get answered late. This automation catches new reviews, filters for 4 star and above, formats names, selects a reply template, and creates replies on Google Business Profileβso your team can respond consistently.
Google Business Profileor swap with your favorite app
2.Check rating threshold
Integrate Filter by Zapier and routing rules to continue only when the review rating is qualifying positive feedback.
Filter by Zapieror swap with your favorite app
3.Select a reusable reply
Integrate Sub-Zap by Zapier and template management to call a reusable selector and map review data to a reply choice.
Sub-Zap by Zapieror swap with your favorite app
4.Format reviewer name
Integrate Formatter by Zapier and text formatting tools to transform reviewer display names into a polished output.
Formatter by Zapieror swap with your favorite app
5.Create and post reply
Integrate Google Business Profile and reply publishing tools to create the reply body from template text and formatted names.
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Add personalized public replies that include reviewer name
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Alert team on positive reviews for quick acknowledgment
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Alert team with drafted review reply for approval
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Capture new review, log it, and post reply
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Capture new reviews and route responses to owners
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Create AI-crafted replies to every five-star review publicly
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Create AI reply suggestions for incoming reviews to owners
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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