1.Captures each new review
Integrate Google Business Profile and review intake tools to detect new reviews and prepare fields for reporting.
Create public replies and log review tracker entries
Automatically capture new review entries across Google Business Profile and Google Sheets. Automatically create and update reply records when new review arrives, rating is shared, or a comment is postedβso you can format ratings, post rating-specific replies, and mark reviews replied without manual tracking.
How this automation posts replies and keeps your review records current
When new reviews arrive in Google Business Profile, delays can hurt trust and slow response times. This automation captures each review in Google Sheets, waits briefly, posts rating-specific replies in Google Business Profile, and updates the same rowβso your team can respond fast.
Google Business Profileor swap with your favorite app
2.Formats numeric rating for display
Integrate Formatter by Zapier and reporting systems to format numeric rating fields to a display-friendly value.
Formatter by Zapieror swap with your favorite app
3.Creates a review tracker row
Integrate Google Sheets and spreadsheet tools to create a row with reviewer, comment, rating, photo, and reply targets.
Google Sheetsor swap with your favorite app
4.Waits 45 minutes before replying
Integrate Delay by Zapier and workflow timing tools to delay posting so short corrections can be handled.
Delay by Zapieror swap with your favorite app
5.Selects a reply variant by rating
Integrate Formatter by Zapier and reply templates to pick the rating-specific reply text variant for the response.
6.Posts the public reply
Integrate Google Business Profile and response publishing tools to post the chosen reply to the matched review.
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Add AI sentiment and response to review rows
Your review entries lack sentiment, topic tags, and reply drafts, leaving community managers to triage manually. You receive sentiment, concise summaries, topic labels, and a reply draft same day.
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Add event check-ins to post-event review request journey
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Add negative review submissions to CRM for triage
Your negative review submissions arrive without CRM context, leaving reputation cases untriaged and responses delayed. Capture submissions into CRM so coordinators can respond within 24 hours.
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Add personalized public replies that include reviewer name
You receive new public reviews but lack personalized, branded replies, forcing manual responses and slowing local reputation work. It posts personalized public replies with reviewer name within minutes.
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Add visitor feedback responders to reputation contact list
Your visitor check-out feedback lives in a list without contact records, preventing review outreach and follow-up. Add responders to your reputation contacts so outreach can start the same day.
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
- Apps: Google Business Profile, AI by Zapier, SlackSwap with your favorite apps.
Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
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Auto-reply to 4+ star reviews with rotating templates
You miss consistent, branded replies when positive reviews post without templated responses. It posts varied, personalized replies quickly so reviewers get acknowledgement within minutes.
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
- Apps: Google Business Profile, Zapier Tables, Google Sheets, Formatter by Zapier, Email by ZapierSwap with your favorite apps.
Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
- Apps: Google Business Profile, Filter by Zapier, ChatGPT (OpenAI)Swap with your favorite apps.
Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
- Apps: Google Business Profile, Filter by Zapier, ChatGPT (OpenAI), Email by ZapierSwap with your favorite apps.
Create AI reply suggestions for incoming reviews to owners
Your public reviews arrive without timely, branded replies, leaving prospects unsure about responsiveness. You get concise, on-brand reply suggestions delivered to owners for same-day posting.
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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