1.New review published
Integrate Google Business Profile and review monitoring tools to capture reviewer name, rating, content, and review ID from new reviews.
Create draft review replies and DM local managers
Automatically capture new review details across Google Business Profile and route drafts with AI by Zapier plus Slack. Get instant draft replies when new review published, new review submitted, or review postedβso you can generate replies, deliver DM approvals, and reference review IDs without manual approval chasing.
How this automation accelerates local review replies
When a new Google Business Profile review is published, delays can stall brand-safe responses and upset customers. This automation captures review details, generates draft replies with AI by Zapier, and sends reviewer DMsβso your team can approve and respond fast.
Google Business Profileor swap with your favorite app
2.Capture review details payload
Integrate Google Business Profile and data enrichment tools to map reviewer details into the trigger payload for drafting replies.
3.Generate on-brand reply
Integrate AI by Zapier and messaging draft tools to generate a reply and a short excerpt using star rating conditions.
AI by Zapieror swap with your favorite app
4.Send DM for approval
Integrate Slack and approval workflows to send the draft reply, excerpt, and review reference ID for local reviewer approval.
Slackor swap with your favorite app
Automate your work, your way
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Alert team on positive reviews for quick acknowledgment
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Alert team with drafted review reply for approval
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Capture new review, log it, and post reply
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Capture new reviews and route responses to owners
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Create AI-crafted replies to every five-star review publicly
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Create AI reply suggestions for incoming reviews to owners
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Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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