1.Detects updated service feedback
Integrate Smartsheet and automation logic to detect updated service feedback rows to trigger the workflow.
When a five-star service feedback row gets updated, delays can reduce review volume and impact reputation. This automation filters five-star responses, formats a branch-specific review link, sends a templated request, and logs the resultβso your team scales outreach without manual follow-up.
Integrate Smartsheet and automation logic to detect updated service feedback rows to trigger the workflow.
Integrate Filter by Zapier and decision rules to continue processing only when responses are five-star to gate next steps.
Integrate Formatter by Zapier and data mapping to split names and select a branch-specific review link to personalize the request.
Integrate URL Shortener by Zapier and link optimization tools to shorten the selected long review link to improve clickability.
Integrate Callbell and message templates to create or update contact and send the templated message with the short URL and first name.
Integrate Zapier Tables and reporting fields to find or create a log record to keep an audit trail.
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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