1.Detects new rating response
Integrate Nicereply and email mapping tools to capture recipient email, recipient name, rating value, and feedback reference.
Send review invitations to qualifying tenants after feedback
Automatically monitors new tenant ratings in Nicereply and qualification checks across Zapier and Zendesk. Create Trustpilot review invitations when eligible ratings arriveβso you can protect your reputation, increase response rates, and keep review outreach moving without manual screening.
How this automation sends qualified review invitations
When new ratings arrive, unqualified recipients can dilute your review program and waste outreach time. This automation routes eligible feedback through Zapier filters, enriches recipients in Zendesk, and creates Trustpilot invitationsβso your team invites the right tenants fast.
Nicereplyor swap with your favorite app
2.Checks email eligibility
Integrate Filter by Zapier and email validation rules to continue only when recipient email exists and is not a common personal provider.
Filter by Zapieror swap with your favorite app
3.Finds user by email
Integrate Zendesk and support lookup tools to search for a user by mapped email and map attributes to an eligibility field.
Zendeskor swap with your favorite app
4.Verifies role eligibility
Integrate Filter by Zapier and role matching rules to continue only for users whose role/type matches configured owner or representative roles.
5.Creates review invitation
Integrate Trustpilot and templated messaging to create and schedule an invitation using recipient details and feedback reference.
Trustpilotor swap with your favorite app
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Increase review volume with automated review requests, customer follow-ups, and response tracking
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
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Marcelo Lebre, Co-Founder
Zapier helps us close far above 50% more deals than we would without it. It is a key element of our overall strategy and, therefore, of our sales pitch.
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Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
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